This policy applies to orders placed directly on lasa.africa.
You may request a return within 30 days after delivery. Please keep the product, parts, accessories, and packaging in reasonable condition while the request is assessed.
Email support@lasa.africa with the order number, reason for return, and photographs where relevant. We will provide the return reference and collection or drop-off instructions.
After the item is received, LASA will inspect it and confirm the applicable repair, replacement, exchange, or refund under the Consumer Protection Act and this policy.
Approved refunds are returned through the original payment method. PayFast/card processing times are normally 3–5 business days after LASA completes the refund, but the bank or payment provider can take longer. We will send confirmation when the refund has been processed.
LASA covers reasonable return collection for verified defective, damaged, or incorrectly supplied items. For change-of-mind returns, collection or courier cost may be deducted or quoted before collection where permitted by law.
Returns may be declined or reduced where an item was damaged after delivery, is missing parts or accessories, was used beyond reasonable inspection, or falls outside the return window, subject always to statutory consumer rights.
LASA Africa is operated by PROPER TIME TRADING (Pty) Ltd, VAT 4150257279.
28 Angus Crescent, Longmeadow Business Estate, Edenvale, Gauteng 1610, South Africa.
Phone: +27 11 089 8888
Email: support@lasa.africa